Privacy Policy

Last updated: 28/10/2025

Salt Silo Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our website, services, and business operations.

By using this website or providing personal information to us, you agree to the terms of this policy.

1. Who We Are

Salt Silo Ltd is the controller of your personal data.

Registered Address:
71–75 Shelton Street, London, WC2H 9JQ, United Kingdom

Email: contact@saltsilo.co.uk
Telephone: 0203 518 4014

2. Information We Collect

We collect and process the following categories of personal information depending on your interaction with us:

a) Information you provide directly

• Name, company name and contact details (email, phone number, delivery/billing address)

• Payment and transaction details (e.g. card or bank information)

• Order history and correspondence

• Account registration details or enquiry forms

b) Information collected automatically

When you visit our website, we automatically collect limited technical data such as:

• IP address, browser type, time zone, device type, and referring website

• Pages visited and time spent on site

• Cookie data (see Cookies and Analytics below)

We only collect the data necessary to deliver our services effectively and securely.

3. How We Use Your Information and Lawful Bases

We process personal data only where we have a lawful basis under UK GDPR. The main purposes and lawful bases are:

a) To provide goods and services - Contract

We use your information to take and manage orders, process payments, deliver goods, issue invoices, and provide customer support.

b) To operate customer accounts and guarantees - Legitimate Interests / Contract

We maintain accurate records, verify customer identities, and provide after-sales support or warranty services.
Why this is necessary: these activities ensure smooth, accountable service delivery and benefit customers without overriding their rights.

c) To comply with legal requirements - Legal Obligation / Legitimate Interests

We retain transaction and financial data to meet HMRC, Companies House, and audit obligations, and to prevent fraud or misuse.

d) To manage and improve our business - Legitimate Interests

We use data for administration, logistics coordination, website optimisation, and to enhance customer experience.
We carefully assess and minimise the impact on individuals’ privacy and provide the right to object at any time.

e) For marketing and communications - Consent / Legitimate Interests (soft opt-in)

We may contact existing customers about similar products or offers that may reasonably be of interest.
Individuals can withdraw consent or unsubscribe at any time by clicking the link in our emails or by contacting us.

4. Who We Share Your Information With

We only share your data when necessary for legitimate business purposes, and only with trusted third parties operating under data-processing agreements that ensure confidentiality and security.

These may include:

• Hauliers and delivery partners - to arrange transport and fulfil customer orders.

• Payment processors - such as Stripe and other secure payment gateways.

• Accounting and financial software providers - e.g. for invoicing and record-keeping.

• Website hosting, IT, and email providers - to operate our website and communications systems securely.

• Analytics and digital services - to understand website performance and improve user experience.

• Professional advisors - including accountants, auditors, or legal consultants where necessary to comply with obligations.

We do not sell or rent personal data to any third party.

5. International Transfers

Some of our service providers may store or process data outside the UK or EEA.
Where this happens, we ensure appropriate safeguards are in place, such as:

• The UK Government’s adequacy regulations; or

• The International Data Transfer Agreement (IDTA) or EU Standard Contractual Clauses (SCCs).

These measures ensure your data remains protected to UK-equivalent standards.

6. How Long We Keep Your Information

We only retain personal data for as long as necessary for the purpose it was collected or to meet legal, accounting, or reporting obligations.

Data TypeRetention PeriodOrders, invoices, and financial records7 years after the end of the relevant financial year (HMRC/audit requirement)Customer enquiries and correspondence2 years after final contactMarketing and newsletter dataUntil you unsubscribe or after 24 months of inactivityWebsite logs and analytics dataUp to 12 months, unless required for security or troubleshooting

When information is no longer needed, it is securely deleted or anonymised.

7. Cookies and Analytics

We use essential cookies to make our website work properly.
With your consent, we may also use analytics or marketing cookies to understand site performance and improve user experience.

You can change or withdraw cookie consent at any time in your browser settings or via our cookie banner.
For more details, please see our Cookie Policy.

8. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• Access - request a copy of your personal data.

• Rectification - correct or update inaccurate or incomplete data.

• Erasure - request deletion of your personal data when it’s no longer required.

• Restriction - ask us to limit processing in certain circumstances.

• Portability - request transfer of your data to you or another provider.

• Object - to processing based on legitimate interests or direct marketing.

• Withdraw consent - where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact contact@saltsilo.co.uk.
We may request proof of identity before responding and will reply within one month.

9. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or significant effects on individuals.
Any segmentation used for marketing purposes is minimal and you can opt out at any time.

10. Information Security

We use appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, or misuse.
While no online system can be guaranteed 100% secure, we continuously review and improve our security practices.

11. Links to Other Websites

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of these sites and encourage you to review their policies before providing personal data.

12. How to Complain

If you have concerns about our use of your personal data, please contact us first at contact@saltsilo.co.uk.
If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated “Last updated” date.