Building a Better Supply Chain: Salt Silo’s Commitment to Continuous Improvement

🧂 Building a Better Supply Chain:

Salt Silo’s Commitment to Continuous Improvement

At Salt Silo, we believe that great service goes beyond delivering salt, it’s about creating a smarter, more transparent experience for our customers at every stage.

The salt supply industry has often been slow to adapt, but we’re changing that. Listening to our customers, we’ve identified where the process can be simpler, faster, and more reliable, and we’ve acted. From logistics and invoicing to communication and transparency, our goal is simple: to keep improving, every single day.

Smarter Invoicing, Easier Payments

We’ve partnered with Paidnice, a customer-focused finance automation platform that helps us simplify invoicing, statements, quotes, and payments.

Every Salt Silo invoice email now includes a secure link to your own Finance Portal, where customers can:

✅ View all outstanding and paid invoices
✅ Access account statements instantly
✅ Review and approve quotes
✅ Make instant, secure payments via Stripe

This upgrade is part of our continuous improvement ethos, finding smarter, simpler ways to save customers time and make doing business with Salt Silo effortless.

Friendly, Non-Intrusive Reminders

We understand that managing multiple suppliers can be a challenge. Our automated system supplied by Paidnice helps customers stay on top of payment dates with polite, non-intrusive reminders, ensuring everything runs smoothly without unnecessary follow-ups.

It’s a small change that makes a big difference, reflecting our commitment to better communication and long-term partnerships built on respect and reliability.

Operational Excellence: Faster, Reliable Delivery

Alongside digital improvements, we’ve made major strides in our physical supply chain. Our standard lead times are now just 2–3 working days, with next-day delivery easily available for the majority of UK regions.

This is a significant improvement on traditional industry norms, and it’s a direct result of our continuous improvement ethos in action. By working closely with trusted British partners, streamlining our logistics processes, and constantly reviewing performance, we’ve built a supply network that’s faster, more consistent, and more sustainable.

It’s proof that progress isn’t just about new technology, it’s about doing the basics better every single day.

Next Step: Delivery Tracking and the Salt Silo Customer Portal

Continuous improvement never stops. Our next milestone is integrating delivery tracking information directly into customer accounts, so every order can be monitored from dispatch to delivery.

This feature will form part of the upcoming Salt Silo Customer Portal, designed specifically for account customers who order on credit terms. Through this portal, account holders will be able to:
✅ Submit purchase orders (POs) directly online
✅ View and track their account orders in real time
✅ Access delivery tracking updates once consignments are dispatched
✅ Download PDS and SDS sheets instantly
✅ See customer-specific pricing and agreed rate structures
✅ Request new quotes or repeat previous orders with a single click

This portal builds on the ordering features already available on our website, but is purpose-built for customers with ongoing trade accounts and credit terms. It will provide a complete view of transactions, deliveries, and pricing, all in one secure, central location.

Each new development builds on the last, forming part of a continuously improving ecosystem that connects logistics, customer service, and sustainability into one streamlined experience.

A Culture of Continuous Improvement

For us, “continuous improvement” isn’t just a phrase, it’s the foundation of how we operate. Every process, every system, and every customer interaction is an opportunity to learn, refine, and enhance what we do.

By combining responsive service, digital innovation, and operational excellence, Salt Silo is driven by one mission: to raise the standard of what customers should expect from the salt supply industry.

We don’t just move salt, we move the industry forward.

Spread the Word, Spread the Salt! 🧂

Ready to Experience the Difference?

To learn more about our improved service or open a trade account, contact us today using our contact form, send us a quick email directly or pick up the phone and speak to one of our salt experts